You will receive instant access to your chosen download link(s) unless you have selected for us to brand them for you. If you have opted for us to brand your asset(s), the standard turnaround is 3 working days and you can track your project here.

All assets will come editable with either Canva or Google Sheets access depending which assets you have chosen.

If you have opted for us to brand your assets, you will need to ensure that your brand profile is up to date with the following:

• Logo (PNG format preferred)
• Brand Colours
• Instagram Handle
• Website

If your brand profile is not up to date, this could result in a completion delay or your assets may not look how you expect them to look and you may be required to pay again to update your branding. You can update your brand profile here.

If you have selected to brand your asset(s) yourself, we do not need anything from you and you will receive and instant link to your unbranded asset upon order completion. 

Unfortunately we do not change any imagery for you, even if you have paid for us to brand the asset(s) for you.

However, you can refer to our ‘Canva 101’ Masterclass and learn how to do this yourself once you have received your download link from the team.

They are super easy to edit with some basic Canva skills.

Usability and ease of editing is at the forefront of our mind when creating all assets. 

You can also check out our ‘Canva 101’ Masterclass for a full guide to using Canva features.

No, you do not need Canva Pro. All assets are created using Free Canva elements.

Our primary focus is to always get it right first time, and that’s why we ask you to ensure your brand profile is up to date.

You will, of course, have the opportunity to confirm that you’re happy with your assets before we complete the project and we will work with you until you’re 100% happy in the unlikely event that you would like to make revisions.

You can track all your projects here in your dashboard or by navigating to your ‘Projects’ tab in the main menu.

You can also find all previous projects should you wish to download the files again in the future.

If you have any questions or would like to discuss your project in more detail, feel free to send us a direct message here.

No, you have lifetime access to your download links and there are no limits in relation to how many times you can download your files.

For as long as you have access to your MyBrand account, your links will be there. 

If, in the unlikely event that a technical error occurs and you no longer have access to your links, feel free to reach out to us and we will get that sorted for you immediately.